Frequently asked questions
Where is our office located?
We are located at 60 North Road East, Plymouth, Devon, PL4 6AL. We have a classical VW beetle on our front lawn!
Do you supply accommodation to non-students?
Yes, we do provide self-contained properties to working class/ non-students. We class these as residential properties.
What are the upfront payments for students?
We ask for a £50.00 administration fee, and then a £200.00 advance rent payment which is deducted from the first instalment of rent.
What are the upfront payments on your non-student properties?
We ask for a £75.00 administration fee, and then a deposit is also required. The deposit will be held in the Deposit Protection Scheme. The deposit cost varies depending on the level of property.
How much deposit do I pay as a student?
We do not ask for a deposit for our student properties, however we do ask for a UK based home-owning guarantor.
What if I’m a student, without a UK based home-owning guarantor?
If you’re not able to provide a UK based home-owning guarantor, we will require the rent to be paid in full in advance. The dates of payment can be discussed on application. There are also companies that we work with, that allow you to pay them a small amount, and in return, they’ll act as your guarantor. IE Housing Hand.
What are the lengths of your contracts?
Our contracts are set for a 50-week period for student properties. A very limited amount of our student properties offer shorter contracts, these will be made clear upon application. Residential property contracts are periodic agreements which are set for 6 months, and then monthly roll.
As a student with you, what does my weekly rent cover / include?
We call our weekly students rent rates "all-inclusive" because they cover you for:
- Gas, Water & Electric (We do have an over usage policy in place)
- Communal TV license
How do I apply for a room / house with you?
To reserve a room / house with us, all you need to do is complete an application form and pay your relevant administration fee. This is usually done in the office, but if you aren’t able to make it into the office, we can do the application via email as long as you have access to a printer and scanner. The admin fee can then be paid via online banking/over the phone.
How often do I pay rent?
Rent payments for students are collected termly. This coincides with student finance payments. For our residential properties, rent is paid monthly.
How do I pay my rent?
We have a tab on our website headed "How To Pay", this page provides you with our bank details, so you can pay rent via BACs or electronic transfer directly to us. This is our preferred method. When you make a payment, you’ll be asked for a "payment reference", please ensure you put your "first initial & second name" as the payment reference, because this is the only way we can match the payment arriving with us, to your upcoming rent. The "How To Pay" page on our website, also provides other methods you can us to pay your rent with us, if the preferred one isn’t possible.
Can I hang things on my walls?
This is prohibited in the contract. However, should this be ignored, you will be held responsible for any damage that may occur, and the cost of repairing the damage caused.
I am locked out of room, can someone let me in?
If it is inside of office hours, then you can be let in free of charge. If it is outside of office hours, there is a charge of £30 up to 11pm, and then a £50 charge thereafter. This is chargeable for any out of hours callout due to tenants actions. If it is an out of hours callout due to something within the property, the callout will not be the tenants responsibility.
My bulb isn’t working in my room, but the office is closed. Shall I contact the emergency line?
An emergency is a situation which requires immediate attention, IE water leaking, loss of power etc. A bulb not working, bad Wi-Fi etc are not emergencies, and therefore will not justify out of hours attendance.